On 8/24/12 a Duran Johnson called and told me my credit card was charged for an order placed with Shimmer Body Art Tattoos. I told him I did not complete the order, because it added a maintainence kit, in which I did not order.
He told me to call 877-228-8951(customer service). I called customer service and spoke to Brian. He told me, he could not cancel the order, that I would have to call on Monday the 27th. I asked to speak to a supervisor.
I was on hold for about 11 minutes, in that time, I was checking the order status and while on hold they went ahead and processed my order to be shipped. The supervisor Lynn came on the phone and said the could not cancel it, would have to call Monday. Told her was not happy that they just processed the order to be shipped while I was on hold. Call customer service 8/27/12 and spoke to a Bedreannia (or something like that), really could not understand how she said her name.
But anyway she said the order had been shipped, I asked how can that be when I did not submit the order, cause I could not take the maintainance kit off. She said I had to click something if I did not want the maintainance kit. I went back on the site did not see anything. She told me I could refuse the order because it was Fedex, the she said just take it to post office it was coming regular mail.
I am not happy with the ordering process here. They get your credit card information , once they have it and you continue your order is placed. BAD ORDERING PROCESS. Would I recommend for others to use, NO.
NOT HAPPY AT ALL! This was suppose to be a birthday gift for my niece's daughter. Once they receive it, how can I tell her to send back.
IT SHOULD'T HAVE GONE THROUGH AT ALL. BECAUSE I COULDN'T TAKE THE KIT OFF.